Effective date: October 30, 2026
MCG Western (“we,” “us,” or “our”) operates mcgwestern.com. This Privacy Notice explains how we collect, use, disclose, and retain personal information when you visit the website, contact us, use a customer account, or place an order.
Information we collect
Depending on how you interact with us, we may collect:
- Contact information, including your name, email address, telephone number, and billing or shipping address.
- Order information, including products, quantities, prices, discounts, taxes, shipping choices, order notes, returns, refunds, and transaction identifiers.
- Account information, including a username, password hash, saved addresses, order history, and account preferences when an account is available or used.
- Communications, including information submitted through our Contact page and messages relating to products, orders, support, or privacy requests.
- Device and usage information, including IP address, browser and device type, referring page, pages viewed, timestamps, cookies, and security logs.
- Fraud and security information used to protect customers, payments, accounts, and the website.
- Information from service providers, such as payment status, transaction identifiers, fraud signals, and shipment updates.
Please do not send payment-card details through the Contact page.
How we use information
We use personal information to:
- Operate the store, shopping cart, checkout, and customer-account functions.
- Process and fulfill orders, calculate taxes, arrange delivery, and handle returns or refunds.
- Process payments and prevent fraud.
- Answer product, sizing, availability, order, and support questions.
- Maintain security, diagnose errors, and prevent misuse.
- Comply with tax, accounting, legal, and regulatory obligations.
- Establish, exercise, or defend legal claims.
Where applicable, we rely on performance of a contract, compliance with legal obligations, our legitimate interests in operating and securing the store, and consent for activities that require it.
Payments
Payments are processed through WooPayments and its payment partner, Stripe. Payment processing may require your name, email address, billing address, shipping address, telephone number, order amount, payment identifiers, and fraud-prevention information.
Payment-card fields are hosted in the payment provider’s secure environment. MCG Western’s website does not store the complete card number or security code. We may retain limited payment information such as the payment method, payment status, transaction identifier, card brand, and last four digits.
Store, tax, shipping, and support services
We use WordPress and WooCommerce to operate the store and may use Automattic services for payment and automated tax functions. We disclose necessary delivery and order information to carriers or fulfillment providers.
When you request a delivery estimate at checkout, we send the destination address and owner-provided estimated package weight and dimensions server-to-server to Veeqo, an Amazon company, to check UPS Ground availability and estimated delivery dates. This quote request does not include your name, email address, or telephone number. It does not create an Amazon order or change Amazon catalog, price, or inventory data.
Information submitted through the Contact page is delivered through our website and email systems so that we can respond.
Cookies and similar technologies
The website uses cookies or similar storage that are necessary for functions such as the shopping cart, checkout, account sessions, security, payments, and site operation. Payment and security providers may also set cookies needed to provide their services and prevent fraud.
We use CookieYes with the WordPress Consent API to display privacy choices and remember your selection. Optional functional, analytics, performance, and advertising cookies are used unless you opt out. You can opt out at any time through the “Do Not Sell or Share My Personal Information” link or the “Cookie settings” control in the site footer.
If your browser sends a Global Privacy Control (GPC) signal, we treat it as a request to opt out of advertising cookies and of the sale or sharing of personal information for that browser, unless you later choose otherwise through “Cookie settings.”
You can manage cookies through your browser. Blocking necessary cookies may prevent the shopping cart, checkout, payment, or account functions from working correctly.
Google Analytics and advertising measurement
MCG Western uses Google Analytics 4 and Google Ads conversion measurement with Google Consent Mode. Analytics and advertising measurement are active unless you opt out. If you opt out of the analytics or advertising category, or your browser sends Global Privacy Control, Google Consent Mode sets the related analytics storage, advertising storage, advertising-user-data, and personalized-advertising signals to denied. While denied, Google may receive limited cookieless measurement signals, but analytics or advertising cookies are not used. You can change your choice through “Cookie settings.”
Unless you opt out, analytics and conversion measurement may process pages and product lists viewed, product selections, cart and checkout interactions, purchase value and currency, transaction identifier, browser or device information, IP address, referrer, timestamps, and analytics or advertising-cookie identifiers. We use this information to understand how visitors move through the store, identify shopping-step drop-off, understand whether advertising contributes to visits or purchases, measure campaign performance, limit duplicate transaction reporting, and improve the shopping experience and advertising decisions. Google processes this information under its own privacy terms.
Google Consent Mode communicates the stored analytics and advertising choices to Google. Google Signals and enhanced conversions are not currently enabled.
Meta advertising measurement
Unless you opt out or your browser sends Global Privacy Control, we use the Meta Pixel to tell Meta (Facebook and Instagram) about pages and products viewed, cart and checkout steps, and purchases, including product identifiers, quantities, order value, and currency. Meta may combine this with information it holds about you to measure our ads and show ads to people who visited the store. Meta processes this information under its own privacy terms. Opting out through “Do Not Sell or Share My Personal Information” or “Cookie settings” stops this browser from sending these events.
Amazon advertising tools
If you choose to use a separate Login with Amazon or Amazon advertising-account tool operated by us, Amazon may provide information that you authorize it to share, such as your name, email address, and permitted profile or advertising-account information. We use that information to authenticate you, operate the requested advertising tools, manage campaigns, communicate with you as needed, and provide support.
We may disclose information to Amazon as necessary to provide those functions. Amazon handles information under its own privacy terms. This conditional disclosure does not mean that Login with Amazon is used for ordinary MCG Western store checkout or customer accounts.
When we disclose information
We may disclose personal information to:
- Website hosting, security, email, and technical-service providers.
- WooCommerce, Automattic, WooPayments, Stripe, and other payment or fraud-prevention providers involved in a transaction.
- Tax, shipping, carrier, and fulfillment providers.
- Professional advisers, insurers, law enforcement, regulators, or courts when reasonably necessary or legally required.
- A buyer or successor involved in a merger, acquisition, financing, reorganization, or sale of the business, subject to appropriate protections.
We do not sell personal information for money. Using Google and Meta advertising cookies and pixels to measure and show ads may be considered “sharing” or “targeted advertising” under some US state laws. You can opt out through the “Do Not Sell or Share My Personal Information” link, the “Cookie settings” control, or a Global Privacy Control signal.
Retention
We retain information only as long as reasonably necessary for the purposes described in this Notice. The period depends on the type of information and our obligations.
Order and transaction records may be retained for fulfillment, customer service, accounting, tax, fraud prevention, disputes, and legal compliance. Account information is generally retained while an account remains active and as needed afterward. Contact messages are retained as needed to respond and maintain appropriate business records.
We may retain limited information after a deletion request when required by law or reasonably necessary for fraud prevention, security, accounting, disputes, or legal claims.
Your choices and rights
Depending on where you live, you may have rights to request access, correction, deletion, or a copy of personal information; object to or restrict certain processing; opt out of targeted advertising or the sale or sharing of personal information; or withdraw consent.
Submit a request through our Contact page. We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law. We will not discriminate against you for exercising an applicable privacy right.
Children
The website is not directed to children under 13, and we do not knowingly collect personal information from them. Restricted products may be purchased only by people legally permitted to purchase and receive them.
Security and international processing
We use reasonable administrative, technical, and organizational measures intended to protect personal information. No internet transmission or storage system can be guaranteed completely secure.
Service providers may process information in locations outside your state or country. Where required, we use available contractual or legal safeguards for those transfers.
Changes to this Notice
We may update this Notice to reflect changes in the store, service providers, or legal requirements. The revised version will be posted here with a new effective date.
Contact
Please use our Contact page if you have a privacy question or request.